Ship Services

We offer a professional and flexible ship agency service by carefully planning every aspect of a port call. Our experienced staff, with in depth local knowledge, attend all types of calls, whether alongside berths or at anchorage. We provide "old-fashioned" service that can handle all of your Pre-Arrival,  Port Operation and Post Departure needs.

Our staff will quickly and efficiently take care of all the regular routine tasks involved with your voyage. We will ensure that essential supplies, crew transfers, customs documentation etc. are all arranged with the port authorities without delay. We also provide you with updates and reports on activities at the port so that you have up-to-the minute information available at all times.

Pre-Arrival Services

Before your ship arrives in port, we'll help plan your arrival and ensure that the paperwork is in order. We'll work hard

  • ensuring a berth for the incoming ship
  • arranging for the pilot and the tugs if necessary
  • drawing up the documents for customs and harbour services
  • assisting the master in making the necessary contacts with the local authorities and the harbour authorities
  • arranging for the necessary ship fresh water / provisions
  • reservations/transportation for the crew
  • arranging for the necessary doctor for the crew in need of any medical assistance
  • arranging for storage bunkers if these are needed
  • arranging for the necessary repairs
  • conveying instructions and/or documents to and from the ship owner
  • organizing the supply, transport and the handling of the goods
  • port rotation planning

In-Port Services

Once your ship is in port, we'll coordinate all of your ships needs, including, but not limited to

  • Arrival Clearance
  • Coordination of booked services
  • Bunkering
  • Repairs
  • Fresh water
  • Lubeoils
  • Provisions/stores
  • Medical attendance
  • Delivery of spare parts
  • Diver Services / Underwater Cleaning & Survey
  • Diver Services - Cleaning Rudder & Propeller Polishing
  • Slops / Sludge removal
  • Garbage removal
  • Nautical Charts
  • Towage services
  • Stevedoring
  • Customs Clearance
  • Immigration Visas
  • Crew change assistance/transportation
  • Cargo supervision
  • Cash to Master
  • Departure Arrangements

Post Departure Services

Even though your ship may have left port, our services don't stop there. We also handle all your ongoing needs such as:

  • Disbursement accounts
  • Cargo release against Bill of Lading
  • Cargo damage reporting
  • Claims handling
  • Rejected cargo follow-up